Privacy Policy | Projuvenate

Privacy Policy

Privacy Policy

Effective Date: 26th June 2025

Welcome to Projuvenate Limited (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our clinic or use our website or App: [https://projuvenate.co.uk] (the “Service”).

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

  1. Who We Are

Projuvenate Limited is a luxury health and wellness clinic based in Manchester, United Kingdom. We offer a range of advanced clinical, aesthetic, physio and wellness treatments tailored to individual client needs.

  • Registered Address:
    Projuvenate Limited
    Building One, Manchester Green
    Styal Road, Manchester Airport
    Manchester M22 5LW
  • Email: frontdesk@projuvenate.co.uk
  • ICO Registration Number: ZB687589

We are the Data Controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Definitions
  • Personal Data: Information about an identifiable individual.
  • Usage Data: Data collected automatically through website usage.
  • Cookies: Small data files stored on your device to enhance experience.
  • Data Subject: Any person using our Service whose data is collected.
  • Data Controller: The entity determining how and why data is processed.
  • Data Processor: A third party processing data on behalf of the controller.
  1. What Data We Collect

3.1 Personal Data

We may collect and process the following:

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Date of birth
  • Gender (optional)
  • Medical history and consultation notes (with consent)
  • Payment details (processed securely via third-party providers)

3.2 Usage and Technical Data

Collected automatically:

  • IP address
  • Device and browser type
  • Pages visited
  • Time and date of visit
  • Diagnostic and analytical data

3.3 Location Data

With your permission, we may access location data to enhance booking and service relevance.

3.4 Cookies & Tracking Technologies

Cookies are used to personalise your visit and gather usage metrics. You may adjust your browser settings to disable cookies, although this may affect functionality.

  1. How We Use Your Data

We use your information to:

  • Provide and personalise clinical and wellness services
  • Book appointments and manage schedules
  • Communicate updates and confirmations
  • Improve service quality and digital performance
  • Detect and prevent fraud or misuse
  • Send promotional material (only with your consent)
  1. Legal Basis for Processing

We process your data based on:

  • Consent – for marketing and sensitive data
  • Contractual necessity – to provide agreed services
  • Legal obligation – to comply with applicable regulations
  • Legitimate interests – for clinic administration, analytics, and safety
  1. Data Retention
  • Personal Data is retained only as long as needed to provide services or comply with legal obligations. Medical records are typically retained for 8 years.
  • Usage Data is retained temporarily unless required for analytics or security.
  1. Data Transfers

Your data may be transferred outside the UK. We ensure appropriate safeguards are in place, including Standard Contractual Clauses or adequacy mechanisms approved by the ICO.

  1. Data Sharing

We may share your data:

  • With certified professionals and clinicians within Projuvenate
  • With service providers supporting our operations (e.g., booking, hosting, email)
  • To comply with legal requirements or protect legal rights
  • To prevent fraud or ensure safety

We do not sell your data.

  1. Security of Data

We maintain strict security practices to protect your information:

  • Encrypted communications
  • Secure databases and firewalls
  • Confidentiality policies for staff and contractors

While no method of transmission is completely secure, we employ industry-standard safeguards.

  1. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Correct or update your data
  • Erase your data (“right to be forgotten”)
  • Object to or restrict certain processing
  • Withdraw consent (where processing is based on consent)
  • Receive a copy of your data in portable format
  • File a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk

To exercise your rights, contact us at frontdesk@projuvenate.co.uk.

  1. CCTV Usage

CCTV is used in and around our premises to ensure safety and protect our clients, staff, and property.

11.1 Purpose:

  • Crime deterrence and detection
  • Enforcement of clinic policies
  • Health and safety monitoring

11.2 Retention & Access:

  • Footage is retained for up to 30 days
  • You may request access through a Subject Access Request (SAR), subject to exemptions under UK law
  1. Service Providers

We engage third-party providers to support our service delivery. These may include:

  • Booking systems
  • CRM and communication tools
  • Payment processors
    All providers are bound by confidentiality and data processing agreements.
  1. Analytics

We use tools like Google Analytics to understand how visitors use our site.  You may opt out via Google’s browser add-on:  https://tools.google.com/dlpage/gaoptout

  1. Payments

We use third-party services for secure payment processing, including:

We do not store full payment details on our systems. Each provider processes your data according to their own privacy policy.

  1. Links to External Sites

Our website may link to third-party websites. We are not responsible for the privacy or content of external websites. You are encouraged to review their respective privacy policies.

  1. Children’s Privacy

Projuvenate Limited offers certain services to individuals under the age of 18; however, these services are provided only with the explicit consent and physical attendance of a parent or legal guardian.

We take the protection of minors’ data seriously and adhere to strict protocols when handling any personal or medical information of individuals under 18. Personal data relating to minors will only be collected, processed, and stored:

  • With verified parental or guardian consent
  • In line with applicable UK data protection laws
  • For the sole purpose of delivering agreed clinical or wellness services

If we become aware that personal data has been collected from a minor without appropriate consent and oversight, we will take immediate steps to delete such information and contact the relevant guardian.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we may notify you via email.

  1. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Projuvenate Limited
Building One, Manchester Green
Styal Road, Manchester Airport
Manchester M22 5LW
Email: frontdesk@projuvenate.co.uk
Website: https://projuvenate.co.uk