Sharing Feedback or Compliments
If you’ve had a positive experience or would like to highlight a member of our team, we’d love to hear from you. Your feedback helps us recognise what we’re doing well and supports ongoing service. You can share general feedback and compliments at any time by completing our online feedback form.
Raising a Concern
If something hasn’t met your expectations, please let us know as soon as possible. We take all concerns seriously and handle them sensitively, fairly and promptly. Raising concerns helps us improve our services and ensures your voice is heard.
If you wish to raise a concern or make a complaint, please contact our front desk and request a copy of our Complaints Policy, which explains the complaints process in full detail and how we will respond.
You can raise concerns informally or formally, and your care will never be affected by doing so.
If you need this information in a different format or require support to raise a concern, please let us know and we will be happy to help.
What You Can Expect
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Your feedback will be acknowledged and handled respectfully
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Concerns and complaints will be reviewed impartially and in line with our Complaints Policy
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We will keep you informed throughout the process
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You will not be treated differently for raising a concern
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We will use your feedback to support learning and improvement
How to Get in Touch
For general feedback or compliments:
Please complete our online feedback form
For concerns or complaints:
Please contact our front desk to request our Complaints Policy and information on how to proceed
